Who handles shipping?
Joint Genesis orders are fulfilled by the seller or its designated shipping partners, not by this informational website. Available destinations, shipping charges, delivery estimates, and carrier options are determined at checkout.
Processing and delivery estimates
Processing times and transit estimates can vary by destination, inventory, carrier capacity, holidays, and weather. Any estimate shown on the seller's checkout page or order confirmation is the most relevant information for a specific order. Delivery dates are not guaranteed unless the seller expressly states otherwise.
Shipping charges and address accuracy
Review all shipping fees before completing a purchase. Customers should verify that the shipping address, unit number, postal code, and contact details are accurate. If an address needs to be corrected after an order is submitted, contact the seller promptly; changes may not be possible after dispatch.
Tracking, delays, and missing packages
If tracking is provided, use the tracking link in the seller's shipping notification. For a delayed, damaged, or missing Joint Genesis shipment, contact the seller's order-support team and provide the order number and tracking details. Do not email payment-card information.
Returns and refunds
Shipping policy and refund eligibility are separate matters. Review the current seller refund policy for return windows, required authorization, return address, shipping responsibility, and refund timing before ordering.
Contact
For questions about this website, email admin@enjointgenesis.com. For a specific shipment, contact the seller listed on your order confirmation.
Last reviewed: October 2026. Always check the current Joint Genesis product label and seller terms for the latest details.